FAQ, Shipping & Returns
What are the hours of operation?
We are available weekdays, Monday through Friday between 9am and 5pm EST.
All inquiries or orders placed outside of business hours will be processed the next business day.
How do I get free shipping?
The minimum order value is $25 to qualify for free Standard UPS Ground shipping. If the items in your cart do not meet the required minimum value, you can either add add items to your cart or shipping will be added automatically.
How long will it take to get my order?
Orders placed outside of business hours (Monday–Friday, 9am–5pm EST), will be processed the next business day.
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another email notification when your order has shipped with delivery details.
Orders being delivered within the USA will take approximately 5–7 business days to arrive.
International deliveries can take anywhere from 7–16 days.
Do you ship internationally?
Yes, we are currently shipping orders to Canada. Shipping costs will apply and will be added at checkout. We do run discounts and promotions all year long, so keep following us for exclusive deals.
What shipping carriers do you use?
We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just call us directly at 888-980-1200 or contact us via email so that we can walk you through the process.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
How to contact us
You can contact us by either calling 888-980-1200 or sending us a message through our contact page.
We are available Monday through Friday between 9am and 5pm EST. Any messages received outside of business hours will be addressed the next business day.
We look forward to assisting you!